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Terms Of Use

The following Terms of Use apply to everyone who engages with Santa Ana Body Shop and/or the Santa Ana Body Shop brand on external social media sites. The purpose of these Terms of Use is to maintain a meaningful, constructive and transparent relationship with our customers. The Terms of Use of Santa Ana Body Shop include:

  • Social Media Participation Terms of Use
  • Social Media Identity & Endorsement Terms of Use

SOCIAL MEDIA PARTICIPATION TERMS OF USE

The following Participation Terms of Use apply to anyone accessing or posting to Santa Ana Body Shop social media sites.

General Social Media

  • By using or accessing any of the Santa Ana Body Shop social media sites, you agree to comply with these Participation Terms of Use as well as other engagement guidelines specific to each social media platform (e.g. Facebook Statement of Rights and Responsibilities, Twitter Terms of Use, etc.).
  • We may revise these Participation Terms of Use as well as other specific engagement guidelines at any time without notice. Your use of or accessing the Santa Ana Body Shop social media sites or blogs after such changes constitute your agreement to any changes.
  • All posts must be made by people who are 18 years of age or older.

Posting and Comments

  • By posting to Santa Ana Body Shop’s social media site, you agree to be solely responsible for the content of all information you contribute, link to or otherwise upload.
  • You agree that everything you post shall be truthful, accurate, not misleading and offered in good faith and you have the right to post that material.
  • You agree not to post any of the following:
  • False, misleading or deceptive comments.
  • Materials for which Santa Ana Body Shop does not own the IP rights or have the right to reproduce/upload, trademarked materials or materials that contain confidential material or violate a third party’s right of publicity.
  • Any photos or comments that depict: Unsafe practices, Offensive behavior, Profanity, Personal attacks, or Illegal statements
  • Content attempting to impersonate someone else including, but not limited to customers, clients, employees of Santa Ana Body Shop or other community members.
  • Content that is subject to an internal investigation or that refers to or otherwise speaks to ongoing litigation matters or investigations.
  • When disagreeing with others’ opinions, keep it appropriate and polite.

Account Monitoring

  • Content may be monitored when interacting with Santa Ana Body Shop.
  • Any posts not in line with these Terms of Use will not be allowed, as determined at the discretion of Santa Ana Body Shop.
  • Santa Ana Body Shop reserves the right to remove or report any postings which could be deemed inappropriate at the sole discretion of Santa Ana Body Shop.
  • Repeated violations of these Terms of Use may result in a user being banned or blocked from the Santa Ana Body Shop page, community and/or account.

Privacy

  • Be smart about protecting yourself, your privacy and the privacy of others. What you publish is widely accessible and will be around for a long time, so consider the content carefully prior to posting.
  • Do not post personal information such as your social security number, identification card number, bank account or credit card information, or other sensitive personal information. Likewise, any reference to the personal information of others, including name or information that may be used to identify or locate another individual, could be deemed to constitute the invasion of another’s privacy.

Content/IP/Copyright

  • Santa Ana Body Shop assumes no liability for errors or omissions in any material on Santa Ana Body Shop social media sites.
  • For any content you post on Santa Ana Body Shop social media sites, you warrant it is your own original work, or if it is covered by intellectual property rights owned by third parties, you represent and warrant that you have all rights to that third-party content and specifically grant to Santa Ana Body Shop a worldwide, perpetual, irrevocable, royalty-free and fully paid, transferable right and license to exercise all copyright, publicity, moral rights and any other IP rights with respect to any such content you provide.
  • We respect the intellectual property of others. If you believe your work has been copied in a way that constitutes IP infringement, please contact us to submit a report.

Identity Disclosure

  • If you have a material connection to Santa Ana Body Shop, you agree to post any connection that you may have (as an agency, incentivized blogger/brand ambassador, vendor, etc.).
  • If you have a material connection to Santa Ana Body Shop and you are posting a comment about Santa Ana Body Shop products or services, be sure to let everyone know your connection to Santa Ana Body Shop.
  • For suggestions on how to disclose a material connection to Santa Ana Body Shop, please refer to the Social Media Identity and Endorsement section (below).

Feedback and Complaints

  • We appreciate your feedback and suggestions about Santa Ana Body Shop products and services. You understand that we may use them without any obligation to compensate you for them (just as you have no obligation to offer them).
  • While we appreciate, and encourage your feedback, questions or issues related to specific Santa Ana Body Shop products and services, claims or customer service issues should not be submitted via Santa Ana Body Shop social media sites. Instead, please contact us to submit questions or comments regarding such issues.
  • Santa Ana Body Shop works hard to ensure these Participation Terms of Use are adhered to in a fair and consistent manner. If you would like to report abuse, spam, fake profiles, etc., please see the platform-specific links below:

SantaAnaBodyShop.com

SOCIAL MEDIA IDENTITY & ENDORSEMENT TERMS OF USE

Understanding who is posting and their connection to Santa Ana Body Shop is important to ensure transparency and foster authentic discussions. The following Social Media Identity and Endorsement Terms of Use outline disclosure best practices.

Social Media Identity Terms of Use

  • If you have a material connection to Santa Ana Body Shop, you agree to post any connection that you may have (as an agency, incentivized blogger/brand ambassador, vendor, etc.).
  • If you have a material connection to Santa Ana Body Shop and you are posting a comment about Santa Ana Body Shop products or services, be sure to let everyone know your connection to Santa Ana Body Shop.

Endorsement Terms of Use

Testimonials, endorsements and reviews must be truthful and not misleading. To ensure full transparency, if there is a material connection between a person giving a testimonial, endorsement or review about Santa Ana Body Shop or its products or services that may affect how people evaluate the testimonial, endorsement or review, the connection should be disclosed. Below are recommended disclosures to use as a guide. The key is that the disclosure should be prominent and near the testimonial/endorsement/review, and should not be in a website footer, terms of service or privacy policy.

Social Media

  • Disclosure options to be included as part of photo, video description or status update:
  • “I received X product or service from Santa Ana Body Shop”
  • “I was paid by Santa Ana Body Shop”

Twitter

  • Disclosure requirement to be included:
  • Must clearly state one of the following hashtags within tweet: #spon (sponsored) or #paid (paid)

Editorial blog

  • Disclose any product, service or compensation provided by a marketer.
  • Disclosure requirement: As part of editorial copy – “I received ____ from Santa Ana Body Shop as a sample to review, etc.”

Review blog

  • Disclose any product, service or compensation provided by a marketer.
  • Disclosure requirements to be included as part of editorial copy: “I received (X product or service) from Santa Ana Body Shop to review” or “I was paid by Santa Ana Body Shop to review this (X product or service)”

Video Sharing Sites

  • Disclosure options to be included as part of video content: “I received (X product or service) from Santa Ana Body Shop to review/create this video” or “I was paid by Santa Ana Body Shop to review/create this video”

Photo Sharing Sites

  • Disclosure requirement to be included as part of photo description: “I received (X product or service) from Santa Ana Body Shop to create this” or “I was paid by Santa Ana Body Shop to create this”