Direct Repair Program
Top Rated Collision Service
As an independent collision center, Santa Ana Body Shop has earned respect from our community through excellent work and genuine customer service. We are an I-CAR Gold Class auto body shop in Houston, Texas. Our fast service and solid reputation can easily be seen through our online reviews and ratings. The direct repair program with Santa Ana Body Shop meets all the repair shop requirements while going above and beyond with a well-built business. Our shop is fully prepared to dedicated our time, service and resources to potential clients and insurance groups.
Customer Satisfaction is Our Top Priority
Since 1979, customer satisfaction has been more than a guarantee. Customer satisfaction is a must for our team. From the front desk to the welders to our owner, customer service is our top priority. The service customers receive starts as soon as they enter our shop and extends for a lifetime with our written warranties. We want customers to feel as comfortable as possible with a free Keurig coffee station, free Wi-Fi access, electronics charging area and 100 percent tobacco-free workplace. Being a family business, our down-to-earth qualities, yet skillful repairs make for the ideal body shop services.
Clients Feel Comfortable at Santa Ana Body Shop.
- Free Wi-Fi
- Clean restrooms
- Tobacco-free workplace
- Free Keurig coffee station
The Santa Ana Body Shop Process
Every vehicle with Santa Ana Body Shop goes along with our full repair process. Our team is there the entire way to guide the client and keep them informed during each step. When first entering the shop, cars are evaluated and tagged while the owner of the car fills out paperwork. The paperwork covers information necessary for the car ownership, towing, loaner car or other details. Clients can ask any questions about their vehicle’s specific damages or repair plan. There is a body man assigned to the repairs then we move along to the work.
For the existing estimate, we use CCC for our body shop estimating platforms. The assigned body man has several duties he performs. Initially, the body man labels any obvious damage, takes digital pictures of the car then drives it to the back of our garage. Once the car is stored in the back, we begin ordering the parts while tearing down the car. We submit supplements and adjust the repair plan depending on any of the internal damage. Santa Ana also checks on the rental car status for the client. Our location has partnered with Hertz rental service to help customers with transportation whenever their vehicle is undergoing collision repairs.
After receiving the parts, our team makes the auto body repairs then goes on to paint. Our Tasco paint vendor training allows for the body to have a smooth and clear coat. Every piece matches with full paint. Reassembly starts after the paint then we continue with a final inspection. If the car does not pass our inspection, the collision specialist will fully investigate the vehicle to ensure that all mechanical issues are resolved. We test the vehicle again until it passes. Lastly, the car goes through a wash and detail process so the owner sees their vehicle like it is a brand-new car.
Santa Ana Body Shop DRP Benefits
- Onsite office available for DRP insurance representative
- Exceptional repair services
- I-Car Gold Certification
- A+ BBB Rating
- 5-star customer reviews
- Onsite rentals with Hertz
- 24-hour towing service
- Fully insured and bonded
Written Lifetime Warranty
Every repair from Santa Ana Body Shop comes with a lifetime warranty. We care about our customers and want to see them safe on the roads. Our office is full of files from each car that we’ve worked with. Customer satisfaction is a must so we follow up with our clients whether it is over the phone or online. Any time a customer has a question or concern about the work or another repair on their car, we are fully prepared with accurate files pertaining to the vehicle and its repair history.
Our shop handles most aluminum repairs, even for hybrids and electrical cars. The special Hunter equipment we have on hand for 4-wheel alignments, digital uploads and printing helps us better serve our customers. We believe in the Santa Ana Body Shop mission which is to deliver state-of-the-art dealership quality auto body repairs for Houston, Texas in a timely fashion that reflects our full dedication to customer service and serving the community.